Human Performance in Maintenance Part 1
This first of a three part series is a two-day workshop, designed by maintenance
personnel for maintenance personnel. It is highly interactive and helps answer why
a conscientious person can end up causing an accident due to a maintenance
error.
Participants will learn what they can do to
avoid the maintenance error that no one ever intends to cause. It is a highly
interactive workshop that covers:
1) The objective and outline - Why
should you be here
This is often called the motivator or
reason to stay awake
2) What Determines a Person’s
Characteristics?
A very simple model is used to help
explain why we humans make errors and what are some of the things we can
do to lessen these errors
3) Behavioral Analysis
This Chapter uses aviation maintenance
related questions to enable each participant to look at his/her own
characteristics. Assertiveness or the lack of is covered in this
Chapter
4) Characteristics of an Aircraft
Maintainer
This Chapter is no longer covered in class
but is left for the participants to undertake on their own time
5) Human Factor Errors (The Dirty Dozen)
Six more of the Dirty Dozen are covered in
detail with solutions developed to lessen the chances of an error from them.
6) Stress
This is the first of the big four in the
Dirty Dozen and is covered in detail with solutions developed to reduce and
control it's negative effects
7) Fatigue
Another of the big four that is given the
most time in order to help reduce errors from it's effects
8) Communication or the lack of
This Chapter covers the importance of
communication and how to communicate effectively
9) Teamwork or the lack of
(Note: Teamwork is covered in part with a
survival exercise) The participants are made to realize that the complete
company is the team and not just their fellow workers
10) Case Studies
There are three case
studies mixed throughout the workshop. In these case studies they learn
how to identify the chain of events and develop "Safety Nets" to
avoid making the errors
11) Wrap up
The workshops all
end with the participants setting safety goals from what they have
learned
A certificate of
training is issued to the participants
Note: ALL our
workshops utilize two fully trained facilitators in order to provide
the best possible delivery of the workshop.
Some comments from past courses.
Q Everyone in the industry should have an
opportunity to attend.
Q
It was easy to understand and the most
interesting I have ever done.
Q Great course. You sure can deliver the
message.
Q It will be a valuable tool for work and my
personal life. Thanks..
Q
As you know, I have been in Aviation for 47
years. This, by far, is the most valuable 2 days I have spent in all
those years - Thanks to the tag team - Gordon & Bill PS My
True Feeling
Signed Gerry LaBrusciano JetBlue April 6, 2006
Thank you
This course has been adapted from the 1993
Transport Canada/Industry developed workshop and completion of it qualifies as
recurrent training in Canada and the USA.
All our Human Performance in
Maintenance (HPIM) workshops are centered around the (Dirty Dozen).
They are presented here for you
to view. The Dirty Dozen posters were designed to be a follow up to Human
Performance in Maintenance Part 1 training in order to help maintain the
awareness the training creates.
Click on the thumbnail to
enlarge each image
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Lack of Communication
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Complacency
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Lack of Knowledge
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Distraction
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Lack of Teamwork
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Fatigue
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Lack of Resources
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Pressure
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Lack of Assertiveness
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Stress
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Lack of Awareness
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Norms
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As with all our
workshops we offer this guarantee:
"If at the end of the
workshop, any person feels that it was a waste of his/her time, we will
refund the fee minus only expenses." (No
free donuts)
We have trained over 8,000 persons and have
yet to meet this person.
We run monthly workshops in Vancouver BC
Canada (See
"Workshop Dates") and would be pleased to run a workshop anywhere in
the world on request.
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